FAQ

FREQUENTLY ASKED QUESTIONS

How do I know my nail size?

We do have a nail sizing chart you can use to determine your nail size on your own. You are also welcome to email a picture of your hand next to any coin and we will use this to determine your nail size for you. You may email the picture to info@thenailshopinc.com. You must include your name and order number in the subject line. Please include TWO pictures of each hand: one of your thumb next to a coin and one of the other four fingers. This will ensure proper measurement.

How many nails come in a set?

Ten nails come in each set. Please ensure to measure your nails or email us a picture of your hand next to a coin to get the correct measurements.

How long do the nails last?

Proper application is key.

1-2 days: Apply a thin strip of glue from your cuticle to tip. Bring glue with you in case of emergency.

5-7 days: Apply a pea-sized dot of glue to each natural nail (adjust for pinkie) and a little to the back of the The Nail Shop nails. Spread around, don’t get too close to the skin as the glue will disperse when pressure is applied.

7-12 days: Follow full instructions on included instructions.

Are the nails reusable?

Yes. Depending on the wear and tear of the nails and if they are still in good shape, you can reuse them as many times as you like. Follow the removal instructions included in your package, buff off the excess glue from the nails and reapply as normal. 

What's included in my package?

Ten handmade press on nails, a mini nail file, cuticle pusher, alcohol wipe, nail glue, and a mini bottle of cuticle oil.

How long does shipping take?

USA: 5-8 business days

International: 12+ business days

Do you ship internationally?

Yes! We ship worldwide.

What happens if I do not receive my package?

Once the package has been handed over to the shipping carrier, The Nail Shop is no longer responsible for the package. If the shipping address provided was correct, please contact your local postal company responsible for delivery. They will be able to help.

How long does it take to process and ship my order?

Approximately 5-14 business days from the date of your order is the current processing time. All nails are handmade, painted, packaged, and shipped by one person, so please try to understand the amount of time and labor each set of nails take to complete.  

Do you offer exchanges or refunds?

Due to sanitary reasons and the nature of the product, we are unable to accept returns, refunds, or exchanges at this time. For this reason, please ensure all products, sizing, and billing/shipping addresses are correct before checking out. 

Any claims of defective/damaged products must be submitted within 10 days of receiving the product.